Correspondence, whether it is by letter, fax, or email, is a key aspect of the world of commerce and business. It refects on the competence and professionalism of the writer and the company he or she works for. Clear, effective correspondence is an important part of running an effcient business and can promote good relations. By contrast, unclear or confusing correspondence can cause many problems, and can lead to misunderstandings, delays, lost business, and poor relations between individuals, departments, and companies. Therefore, writing skills — what is written and how it is expressed— should be as much a part of a business education as accountancy or fnance. Accordingly this short course deals with the structure, presentation, content, and style of all kinds of correspondence using realistic examples and drills.